1. Who We Are
Luxark Limited (“we”, “us”, “our”) is a company registered in England and Wales.
Luxark Limited is the data controller responsible for your personal data.
2. What This Privacy Policy Covers
This Privacy Policy explains how we collect, use, store, and protect personal data when you:
- Submit your details via online forms (including Meta/Facebook/Instagram lead forms)
- Enquire about events, consultations, or services
- Interact with our advertising or communications
- Are added to our CRM systems for follow-up
3. What Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: name
- Contact data: email address, telephone number
- Enquiry data: information you submit via lead forms or enquiries
- Technical data: IP address, device/browser data (via advertising platforms)
- Marketing data: preferences or responses related to our services
We do not intentionally collect special category data (such as medical records). Any health-related information is provided voluntarily by users and handled with appropriate care.
4. How We Collect Your Data
We collect personal data through:
- Online forms and lead forms (including Meta/Facebook/Instagram)
- Website enquiries
- Direct communications (email, phone, messaging)
- Advertising and analytics platforms
5. How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries and requests
- Provide information about events, consultations, or services
- Manage leads and follow-up via our CRM (e.g. Monday.com)
- Improve advertising effectiveness and campaign performance
- Comply with legal and regulatory obligations
6. Legal Bases for Processing
We process your personal data under the following lawful bases:
- Consent — where you submit your details via a form
- Legitimate interests — to operate and grow our business, respond to enquiries, and improve services
- Contractual necessity — where processing is required to provide agreed services
- Legal obligation — where required by law
7. Marketing Communications
We may contact you with information relevant to your enquiry or interest. You can opt out of marketing communications at any time by:
- Using the unsubscribe link in emails, or
- Contacting us directly at luxarklimited@proton.me
We do not send spam or share your data for third-party marketing without consent.
8. Data Sharing & Third Parties
We may share personal data with trusted third parties who support our operations, including:
- CRM providers (e.g. Monday.com)
- Advertising platforms (e.g. Meta/Facebook/Instagram)
- Analytics and marketing service providers
All third parties are required to process data securely and in accordance with data protection laws.
9. International Data Transfers
Some of our service providers may store or process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.
10. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Managing enquiries and follow-up
- Legal, accounting, or reporting obligations
Data may be anonymised for analytical purposes.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact: luxarklimited@proton.me
12. Cookies & Tracking
We may use cookies and similar technologies via advertising and analytics platforms to measure performance and improve marketing effectiveness. Further details will be provided in a dedicated Cookies Policy when the website is fully live.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact: